ENTREPRISES - ENGLISH PRESENTATION

The French Telecommunications Users Association is a non-profit organisation, founded in 1969 to further the development of telecommunications in France and to bring together, represent, inform, advise and assist telecom users.

AFUTT has two departments :

• one for business and institutional users, large and small, public and private (among which are a number of the largest companies in the country)
• one for residential users.

Both categories of users want services corresponding to their needs, a high level of quality and reliability, prompt, customer-oriented service and moderate prices.

Subjects of current interest include effective competition, voice and data tariffs, quality of service, numbering, with particular emphasis on mobile GSM cellular telephony, X.Net, convergence services.

In France, there is a tradition of user consultation and effective dialog between user representatives and all parties involved in telecommunications.

On the regulatory side, AFUTT is participating in fora of the Regulator, the Autorité de Régulation des Communications Electroniques et des Postes (ARCEP) , which have an influential role in the evolution and application of laws and regulation, e.g.:

- Commission consultative des réseaux et services de communications électroniques (CCRSCE)

- Commission consultative des radiocommunications (CCR)

- Comité consultatif sur la numérotation (CCN)

It responds to public consultations of the Secretary of Industry ( Direction Générale des Entreprises), the Regulator and various public administrations.

AFUTT participates in consultative fora with France Telecom, and responds to questions from other operators, from equipment manufacturers and service providers, from the media and consultants. It can help also foreign operators and regulators, law makers, consultants, etc. to have a view about user needs and French market.

AFUTT publishes a Directory of telecommunications equipment, services and suppliers. For its members, it organizes meetings and conferences on subjects such as the evolution of mobile telephony, taking advantage of competition, quality of service and in general on every new issues regarding telecommunications.

AFUTT expresses user views to the European Commission, directly and through INTUG.

It is also a member of the European Telecommunications Standards Institute (ETSI).

infos@afutt.org